Utilities Assistance

  • Bill and Utilities Assistance

    Atmos Energy Financial Assistance

    Programs available to aid customers who are being financially impacted by COVID-19.

    Dallas Water

    -Suspension on disconnections for next 60 days
    -Payment arrangements are available
    MUST CALL 214-651-1441
    High Call Volumes

    AT&T

    -Will not terminate services for the next 60 days
    -Will waive late payments and fees
    -Offer services if unable to pay bill
    MUST CALL 800-288-2020 or 611
    High Call Volumes

    Charter Spectrum

    -Free broadband and Wi-Fi for students K-12
    -Only for 60 days
    -Must not already have internet access
    -Opening free public hotspots for internet access
    MUST CALL 1-844-488-8395

    Verizon

    -Will not terminate services for the next 60 days
    -Will waive late payments and fees
    -Offer services if unable to pay bill
    MUST CALL 800-922-0204
    High Call Volumes

    Reliant

    -Call 211 to find agencies who can aid through their CARE Program
    -Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

    Stream Energy

    -Call customer service to make payment arrangements - 888-685-POWER (7693)